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Account Manager

pracodawca Internest Sp. z o.o. / Praca Poznań

We are looking for an Account Manager for our client, a dynamic technology startup from Poznan.
Keep reading if empathy is your middle name.

At UsabilityTools we are customer obsessed – delighting our customers and making them successful is one of our most important tasks. The Account Manager will focus on the delight and retention of our customers, ultimately driving revenue & customer expansion. You will be the champion responsible for ensuring that UsabilityTools’ customers’ experience is exceptional. You will partner with sales, marketing, product, and engineering to develop and execute on customer needs and strategy from all angles of the business.

The Account Manager reports to the VP of Sales. Key to this role is being able to articulate value and inspire usage growth. As a trusted advisor and coach, the Account Manager determines how UsabilityTools’ product can be effectively applied to customers’ strategic business goals.

We are looking for a person who:
likes to help and has the ability to connect and work with people, and influence them
is eager to understand how different people do business online
knows how to build and maintain strong person-to-person relationships
has account management, project management and problem-solving mindset
is organized and systematic with great attention to detail
demonstrates clear, articulate, and well-organized oral and written communications style
speaks English fluently during business conversations and everyday office small talks
has strong knowledge of online software (SaaS) products and services, broadly defined
has Experience in Product Management, Consulting, User Experience, Conversion Optimization or Customer Support or similar

Your responsibilities:
Onboarding new customers and ensuring successful set-ups
Educating established customers about new functionalities, best practices and industry developments
Identifying areas for improvement not only in our products and services, but also in the Account Manager function as a whole
Communicating internally with sales, marketing, product, and engineering to make your customer’s lives better
What we offer:

You will be an influential part of a start-up company helping to deliver outstanding user experience to clients of worldwide brands such as H&M, Ford, T-Mobile and others
Teamwork with multicultural and zingy professionals
Taking part in creating the company’s sales strategy
Participation in international events (so far we have been in Cologne, London and New York)
Being open towards your initiatives
We are going to boost your self-development – we share knowledge all the time
Casual office atmosphere and workplace in cool Usability Tools HQ located in Poznan district of Jeżyce
Unlimited amount of coffee;)

Apply online: https://interne.st/jobs/details/204/

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Opublikowano 24-07-2015
Wyświetlono: 557 razy